SimpleTrack App Privacy & Deletion
About this policy
SimpleTrack is provided by InCar Installations. This policy covers the SimpleTrack Android app and V3 platform. For privacy questions, email smartrackuk@gmail.com. Last updated: 19 October 2026.
Information we process
Depending on your enabled services, we process your name, email and account IDs; phone/device installation IDs and push tokens; precise or approximate location, timestamps, accuracy and movement information; journeys; account and family messages and delivery/read status; driver clocking, vehicle assignments and Bluetooth beacon identifiers. We also process operational information such as IP addresses and security/error records.
Why we use it
We use information to provide your requested tracking, journeys, alerts, messages and driver services, manage accounts and service access, and keep the service secure. Optional phone location sharing uses your permission and consent. Account and operational processing supports the service you or your organisation requested and our interests in maintaining a secure, reliable service. Your organisation is responsible for its own lawful use of employee or fleet information.
You control phone location sharing
Phone tracking starts when you choose Start tracking, accept the disclosure and grant Android location permission. Once enabled, the app collects and uploads location even when the app is closed or not in use, the screen is off, or you have signed out. A persistent Android notification identifies active tracking. Stop sharing using Stop tracking in the app or notification, including while signed out, or revoke Android location permission. Signing out alone does not stop enabled tracking. Stopping new updates does not delete saved history.
Who can see information
People authorised on your SimpleTrack account can view the information their permissions allow. Account administrators manage access. Firebase Cloud Messaging supports push delivery; Google Maps and OpenStreetMap provide maps. Google SDKs can process device identifiers, request metadata, map interactions and diagnostic/crash information. These providers may process information outside the UK under their applicable service and data-protection terms. The audited Android app does not include an advertising SDK or request access to contacts, SMS, the microphone or camera.
Security
App-to-server requests use HTTPS. Account access and tracker permissions restrict access to data. Android installation credentials are protected using Android Keystore and app sessions use secure storage. This is not end-to-end encryption: servers process locations and messages to provide the service.
How long information is kept
Active V3 location history is kept for six calendar months from receipt on the server. An hourly cleanup removes older history, associated location events and expired location state; deletion can take up to an additional hour. Positions arriving outside that history window are rejected. Account, messaging, billing and security records are handled separately and retained as needed for the account, requested services, security and applicable legal obligations. The six-month live-history period does not automatically erase older legacy-service records, restricted recovery archives, or reports already downloaded or emailed. Contact us about these records as part of a deletion request.
Request account or history deletion
Email smartrackuk@gmail.com with the subject “SimpleTrack data deletion”. Tell us your account email and whether you want your account and associated personal data deleted, or only specified location history. Do not send your password. You do not need to sign in to submit a request. We verify identity and authority over the account before acting; if you cannot use your registered email, contact us to arrange another verification method. Requests are completed within one month after identity checks. If information must be retained for a legal obligation or other applicable exception, we will explain what is retained and why. Organisation-managed accounts may require the account administrator’s involvement.
Your rights and family use
You can contact us to request access, correction or deletion, and, where applicable, restriction, objection or a portable copy of your information. You can withdraw optional phone-sharing consent by stopping tracking. You can raise a concern with the UK Information Commissioner at ico.org.uk. The app is intended for adults managing fleet and family tracking. Any family or employee tracking must be transparent and appropriately authorised; do not use SimpleTrack for covert monitoring.
Changes and contact
We will update this page when our practices change and show the updated date above. Contact InCar Installations about this policy or a deletion request at smartrackuk@gmail.com.